Privacy declaration

Hermance (Nederland) BV respects your privacy and ensures that the personal information you provide to us is treated confidentially and in accordance with applicable laws and regulations, including the General Data Protection Regulation. In this privacy statement we provide information about how we handle your personal data.

Which data and for what purpose
We only process your personal data for the purpose for which you provided it to us and we do not process more data than necessary.

We use your data to process your orders as quickly and properly as possible, but also to carry out sales analyzes and personal marketing campaigns. If we want to use your data for another purpose, we will ask for your permission.

If you place an order with Hermance, we need your name, gender, e-mail address, billing address, delivery address and payment details to process your order and to keep you informed of the progress. In your Hermance account we store information such as your name and address, e-mail address, telephone number, delivery and payment details, so that you do not have to re-enter them with every new order. When you place an order or consult your Hermance account, your data is protected by Secure Socket Layer (SSL) technology. This makes the information unreadable for third parties. You can check this via the lock in your web browser and via the 's' after http in the web address.

Account at Hermance
You can create an account on our website, which is protected by a password and linked to your e-mail address. You enter your details yourself, such as your name and address, e-mail address, telephone number, delivery and payment details, so that you do not have to re-enter them with every new order. You can also change this yourself at any time by logging into your account.

When creating an account at Hermance, you will be asked to enter a password. When the password becomes known to third parties, Hermance is not liable for damage resulting from any unauthorized access to the account. You can also indicate that you wish to receive the newsletter and personalized messages with information, promotions and events by e-mail. The content that matches your interests is also displayed on the website. Your favorite store and other preferences will be filled in as much as possible in your account. Via the account environment on the Website you can set and manage your preferences and interests yourself and you can subscribe and unsubscribe from the newsletter.

The Hermance account aims to improve the customer experience and increase satisfaction, including through personalized communication with information, offers, promotions and events that are tailored as much as possible to the preferences, interests and purchases of members. Information about preferences and interests is also based on the use of the website and other services and (online) purchases and is automatically linked to the account.

You can sign up for Hermance's online newsletter. By doing so, you simultaneously grant Hermance permission to store your personal data and e-mail address. Hermance uses this stored information to inform you about new articles, activities in the stores, promotions, etc. Hermance may also approach you by e-mail to participate in market research to improve its articles and/or services. It goes without saying that you are entirely free to waive this. You will also always be offered the option to unsubscribe and no longer receive the newsletter.

When you register for our newsletter, we use the information you provide to send you the newsletter. You can unsubscribe from (receiving) the newsletter at any time after registration by sending an e-mail or via a link in the newsletter.

We only process personal data of minors (persons under the age of 16) if written permission has been given by the parent, guardian or legal representative.

retention period
We do not store your personal data longer than necessary for the purpose for which it was provided or as required by law.

  • Customers: 7 years after termination of the agreement
  • Suppliers: 7 years after termination of the agreement
  • Marketing: up to 14 months after contact

We take the protection of your data seriously and have taken appropriate technical and organizational measures to protect your personal data. Including through:

  • Information Security Policy
  • Access security
  • Password policy
  • Protocol data leaks
  • firewall
  • Anti virus
  • Encryption using SSL certificate (HTTPS)
  • Data minimization

Rights regarding your data
With regard to the personal data that we process from you, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure (oblivion)
  • Right to restriction of processing
  • Right to portability (data portability)
  • Right of objection
  • Right to withdraw consent
  • Right to file a complaint

If you want to inspect the personal data that Hermance (Nederland) BV has recorded about you or if you want to make use of one of the other rights mentioned above, you can contact our customer service by e-mail at Hermance (Nederland) BV will respond to your request within four weeks.

Links to other websites and social media
Our website contains a number of references to websites of other organisations. We have no control over these external websites and are not liable for the way in which these parties handle personal data.

Privacy policy social media photos
Hermance may ask you if we can use your Instagram photo for marketing purposes. We'll contact you if you post a photo that mentions Hermance, by tagging our account ( or using one of our hashtags. We will not use the photo without your permission. You can then find your photo on our website, on our Instagram account or in our social media advertisements on Facebook and Instagram.

Cookies and web statistics
Like other webshops, Hermance also uses so-called 'cookies'. These are small files that are downloaded by your computer when you visit the Hermance website. A cookie is a small text file that is sent to your computer when you visit the website and is stored by your browser on the hard drive of your computer. Cookies allow the server to recognize the browser again and keep track of what you have done in the past. Hermance uses cookies to remember your settings and preferences, making a subsequent visit to our website easier and faster.

We also use cookies to register how often the Hermance website is visited, via which links this happens and what the preferences of our visitors are. The data we obtain in this way remains anonymous.

Which Cookies are used by Hermance?
1. Functional cookies: these cookies are necessary for the functioning of our website. For example, they ensure that certain preferred settings are remembered and make it easier to navigate between the different pages.
2. Analytical cookies: third-party software is used to measure how often our website is visited and which pages are visited the most. Statistical analysis of this data enables us to further optimize our website.

You can set your own browser so that you do not receive any cookies. Instructions on how to adjust the browser settings can be found under 'Help' in the toolbar of most browsers. Although you as a visitor to the site can still visit it, it is possible that if cookies are not accepted, certain services or elements of the site will not function optimally. Not accepting cookies limits the use of our site and services.

We use the following programs to analyze the use of our website, so that we can adjust and improve functionalities.

Google Analytics
We use Google Analytics to keep track of how our users use the website. Cookies are placed for this purpose. This information is transferred to and by Google. Google uses this information to keep track of how our website is used and to provide us with reports about the website. We have set Google Analytics to be privacy-friendly. This includes the following:

  • we have masked the last octet of your IP address
  • we have disabled data sharing within the Analytics service

In addition, we have concluded a processing agreement with Google and Google is not permitted to provide this data to third parties or to use it for other Google services.

Read it for more information Google's privacy policy , as well as the specific Google Analytics privacy policy . See here for more information about Google's opt-out policy.

To map and analyze the use of our website, we use the web analysis tool Hotjar, offered by Hotjar Ltd., through the intervention of our development partner. Hotjar's cookies enable us, among other things, to see how often our website is visited and which pages of our website are viewed. The collected information is processed in statistics and is used by us to optimize our website. Based on the collected information, we cannot identify you as a person.

In addition, we have concluded a processing agreement with the development partner, which in turn has concluded a processing agreement with Hotjar Ltd. Hotjar Ltd is not permitted to provide this information to third parties or to use it for other Hotjar Ltd services.

If you have a complaint about the processing of your personal data, we ask you to contact us directly. We will then try to work it out with you. In addition, you always have the right to submit a complaint to the supervisory authority: Authority for Personal Data .

Our privacy policy is tailored to the use of and the possibilities on this website. We reserve the right to amend this privacy statement. It is therefore advisable to regularly consult this privacy statement.

If you have any questions after reading this privacy statement, you can contact us via the contact details below:

Hermance (Netherlands) BV
The Netherlands

Hermance customer service can be reached via email on Monday to Friday from 9:00 AM - 5:00 PM: